- The Winner must contact Council within 7 days of the Notification to claim the Prize and make arrangements to collect it (‘the Claim Period’). The Prize must be taken as stated, and is not transferable, exchangeable or redeemable for cash.
- The Prize must be collected from Council’s Administration Building within 28 days of the Notification (‘the Collection Period’). Under no circumstances will the Prize be posted to the Winner. If the Winner is under the age of 18, they must be accompanied by their parent or guardian when collecting the Prize.
- The Winner (or, if the Winner is under the age of 18, their parent or guardian) may be required to verify their identity and residency status at the time of collecting the Prize.
- Any ancillary costs associated with redeeming the Prize are not included. Redemption of the Prize is subject to any terms and conditions of the issuer including those specified on the voucher. Council accepts no responsibility if the Winner is unable to:
- attend Council’s Administration Building to claim the prize; or
- redeem the voucher.
- If the Prize is not collected from Council within the Collection Period, Council reserves the right to offer the Prize to a substitute Winner selected in accordance with these Terms and Conditions.
- Once the Prize has left Council’s Administration Building, Council takes no responsibility for the Prize being damaged, lost or stolen.